Free shipping on orders over $79 • New styles, everyday confidence.

      Refund and Returns

      Cancellation, Returns & Exchanges

      This policy applies to purchases from UNDERZOOM, operated by YANG FULING TRADING LIMITED.

      Registered Office: Room 60, 3rd Floor, Loo Lee Center, 45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong.

      Address Notice: This is our registered business address and is not a return address.

      Order Cancellation

      • Orders can be cancelled free of charge before shipment.

      • If your order has already been shipped, cancellation may no longer be possible.

      • In this case, you may request a return after receiving the item.

      • If a shipment cannot be intercepted, please contact us after delivery to arrange a return.

      Returns

      Return Window

      • We accept returns within 14 days of delivery.

      Eligibility To be eligible for a return, items must:

      • Be unused and in original condition

      • Have all original tags attached

      • Be returned in the original packaging

      Refunds

      • Once your return is received and inspected, a refund will be issued to your original payment method.

      • Please note: original shipping fees (if any) are non-refundable.

      Return Shipping

      • Customers are responsible for return shipping costs.

      • Return address will be provided after approval.

      • We recommend using a trackable shipping method.

      Return Address Request

      • To initiate a return, please contact us at service@underzoom.com.

      • If your return request is approved, we will send you specific instructions on how to return the package and where to send it.

      • We will not accept items returned without prior authorization.

      • Please ship approved returns to the following return address:

        • Company Name: UNDERZOOM

        • Return Address: 1312 17th Street Suite 2199, Denver, CO 80202, US

      The return address above is for approved returns and is not our registered office.

      Exchanges (Size Only)

      We offer size exchanges under the following conditions:

      • Request must be made within 14 days of delivery.

      • Item must be unused and in original condition with tags.

      • Each order is eligible for one exchange only.

      Additional Notes:

      • Exchanges are subject to stock availability.

      • Customers are responsible for return and reshipping costs.

      • Price differences (if any) may apply.

      Damaged or Incorrect Items

      • If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

      • We will provide a suitable solution, including replacement or full refund.

      • No return shipping cost will be charged in this case.

      Out of Stock

      • If an item becomes unavailable after your order is placed, we will cancel the order, issue a full refund, and notify you via email.

      Non-Returnable Situations

      Returns or exchanges will not be accepted in the following cases:

      • Requests made after the 14-day return period

      • Items showing signs of wear, damage, or misuse

      • Items without original tags or packaging

      • Items not purchased from our store

      • Final sale or promotional items (unless defective)

      Our Commitment

      • If the issue is caused by us (e.g., defective or incorrect item), you will not incur any additional cost.

      • At UNDERZOOM, we are committed to making your shopping experience smooth, fair, and worry-free.

      Contact Us

      For all cancellation, return, or exchange requests, please contact: service@underzoom.com